VERSA Support

Note: VERSA will not work correctly with Microsoft Internet Explorer or Microsoft Edge internet browsers.

Click here to download a PDF that includes a basic overview of the site. Note: You need Adobe Acrobat Reader to open the PDF File. Click here to download.

Still having issues with the site? Check out the FAQs below. Or send us an email and we will get back to you as soon as possible: versasupport@vigilnet.com Or give us a call at 1-888-381-0089 during normal business hours and speak with your Case Manager.

VERSA is supported on the current and previous major releases of Firefox and Chrome internet browsers and on mobile devices with a minimum resolution of 360 x 480 pixels. Be sure you are using a supported browser or device before contacting support.


  • How do I know my Web Check-In was successful?
  • When do I complete a Web Check-In and will I be reminded before it’s due?
  • How do I know if the documentation I uploaded was accepted?
  • What are text reminders and how do they work?
  • Can I use my smartphone or tablet to access my VERSA account?
  • I registered but I didn’t get my email.
  • How do I make a payment?
  • When will my driver’s license be reinstated?
  • Can my Case Manager grant a time extension allowing me to complete a condition?
  • How long does the expungement process take (if applicable)?
  • What browsers work with the VERSA website?
  • Are there any additional fees for non-compliance, missed check ins or event reminders?
  • Is VERSA safe and secure?

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